尊敬的德國(guó)菲斯曼壁掛爐中國(guó)消費(fèi)者，

Dear German Viessmann Chinese consumers:

您好！

      北京菲斯曼供熱技術(shù)有限公司（以下簡(jiǎn)稱“我司”）是德國(guó)菲斯曼集團(tuán)在中國(guó)唯一負(fù)責(zé)壁掛式燃?xì)獠膳療崴疇t（以下簡(jiǎn)稱壁掛爐）業(yè)務(wù)的子公司，全權(quán)負(fù)責(zé)德國(guó)菲斯曼壁掛爐產(chǎn)品在中國(guó)地區(qū)的進(jìn)口、經(jīng)銷以及售后服務(wù)。近來(lái)，我司發(fā)現(xiàn)中國(guó)市場(chǎng)上出現(xiàn)了多款低價(jià)銷售的，非我司授權(quán)進(jìn)口和經(jīng)銷的菲斯曼品牌壁掛爐。經(jīng)我司多方核實(shí)，該產(chǎn)品屬于個(gè)別商家利用非常規(guī)渠道將菲斯曼土耳其工廠生產(chǎn)的壁掛爐進(jìn)口和銷售至中國(guó)。其壁掛爐銘牌上明確標(biāo)識(shí)該壁掛爐使用地/銷售地為土耳其。

Viessmann Heating Technology Beijing Co., Ltd.(hereinafter referred to as “our company”) is the only subsidiary of the German Viessmann Group in China, which is fully responsible for the import, distribution and after-sales service of German wall-hung gas heating water heaters (hereinafter referred to as wall-hung boilers) in China. Recently, our company has found a number of low-priced Viessmann wall-hung boilers in the Chinese market, which are not authorized by our company to import and distribute. After verification by our company, the product belongs to individual merchants using unconventional channels to import and sell the wall-hung boilers produced by the Viessmann Turkey factory to China. The nameplate of the wall-hung boiler clearly identifies the place where the boilers should be sold and used is Turkey.

      為保障廣大消費(fèi)者的利益，我司在此提示消費(fèi)者：壁掛爐產(chǎn)品是涉及電氣安全及燃?xì)馐褂冒踩漠a(chǎn)品，為特定市場(chǎng)所設(shè)計(jì)和生產(chǎn)的壁掛爐產(chǎn)品必須滿足使用環(huán)境的要求（如氣源及電源），否則產(chǎn)品運(yùn)行的穩(wěn)定性、安全性和耐久性有可能無(wú)法得到有效保障，甚至可能導(dǎo)致安全隱患。

In order to protect the interests of consumers, our company hereby reminds consumers that the wall-hung boilers are products related to electrical safety and gas safety. The boiler products designed and produced for specific markets must meet the requirements of the use environment (such as gas Source and power supply), otherwise the stability, safety and durability of the product operation may not be effectively guaranteed, and may even lead to safety risks.

      一、 鍋爐生產(chǎn)標(biāo)準(zhǔn)：經(jīng)正規(guī)渠道進(jìn)口及銷售的菲斯曼壁掛爐產(chǎn)品在滿足歐盟標(biāo)準(zhǔn)的同時(shí)滿足中國(guó)國(guó)標(biāo)GB25034（在鍋爐銘牌上有體現(xiàn)）。菲斯曼土耳其工廠產(chǎn)品遵循歐盟制造標(biāo)準(zhǔn)的產(chǎn)品，主要針對(duì)土耳其和東歐等市場(chǎng)，可能存在與中國(guó)標(biāo)準(zhǔn)不相符的情況。在中國(guó)銷售該產(chǎn)品違反國(guó)家相關(guān)規(guī)定，工商、燃?xì)夤芾聿块T等已經(jīng)對(duì)部分商戶進(jìn)行了處罰。

Boiler production standards: The Viessmann wall-hung boiler products imported and sold through regular channels meet the Chinese national standard GB25034 (reflected on the boiler nameplate) while meeting EU standards. The products of the Viessmann Turkey factory comply with EU manufacturing standards, mainly for markets such as Turkey and Eastern Europe, and may not be in line with Chinese standards. The sale of this product in China violates relevant state regulations, and the industrial and commercial and gas management departments have already imposed penalties on some merchants.

       二、 氣源適配性：土耳其工廠生產(chǎn)的壁掛爐適用歐盟的天然氣標(biāo)準(zhǔn)，而德國(guó)生產(chǎn)出口至中國(guó)的壁掛爐產(chǎn)品的設(shè)計(jì)制造嚴(yán)格遵循中國(guó)燃?xì)鈽?biāo)準(zhǔn)12T（在銘牌上有明確體現(xiàn)）。由于適用天然氣成分不同及適用標(biāo)準(zhǔn)不同，若在中國(guó)使用土耳其工廠生產(chǎn)的壁掛爐，有可能存在一定的燃?xì)獍踩[患。

The gas source adaptability: the boilers produced in the Turkey factory are applicable to the European Union's natural gas standards, and the design and manufacture of the German-made wall-hung boilers exported to China strictly follows the Chinese gas standard 12T (which is clearly reflected on the nameplate). Due to the different natural gas composition and applicable standards, if a wall-hung boiler produced in Turkey factory is used in China, there may be certain gas safety hazards.

      三、 電源適配性：所有經(jīng)我司授權(quán)進(jìn)口和經(jīng)銷的菲斯曼壁掛爐均自帶符合中國(guó)大陸標(biāo)準(zhǔn)的原裝電源線和插頭（三相220V）；而土耳其生產(chǎn)的菲斯曼壁掛爐電源插座為兩相230V，若通過(guò)私自改線或臨時(shí)搭接則有可能存在電源安全隱患，存在漏電、燒毀貴重電子元件的風(fēng)險(xiǎn)，嚴(yán)重的甚至?xí)鸹馂?zāi)。

The power adapter: all the Viessman wall-hung boilers authorized by our company to import and distribute are equipped with the original power cord and plug (three-phase 220V) in line with the Chinese mainland standard; and the Viessmann wall-hung boiler power supply produced in Turkey is 230V for two phases. If it is changed by private or temporary connection, there may be power supply safety hazards, and there is a risk of leakage and burning of valuable electronic components, and even serious fire may occur.

      四、 中國(guó)權(quán)威檢測(cè)機(jī)構(gòu)測(cè)試和認(rèn)證：所有經(jīng)我司或正規(guī)授權(quán)進(jìn)口和經(jīng)銷的菲斯曼壁掛爐都具備完整齊全的權(quán)威檢測(cè)報(bào)告。

Testing and certification of China's authoritative testing institutions: All Viessman wall-hung boilers imported and distributed by our company or officially authorized have complete authoritative testing reports.

      五、 售后服務(wù)保障：所有經(jīng)我司授權(quán)進(jìn)口和經(jīng)銷的壁掛爐的售后人員均由我司提供專業(yè)的技術(shù)售后培訓(xùn)，并由我司正規(guī)授權(quán)服務(wù)商提供質(zhì)保和售后服務(wù)；非我司授權(quán)進(jìn)口和經(jīng)銷的壁掛爐產(chǎn)品因?yàn)榭赡艽嬖趥卧鞓?biāo)識(shí)，篡改部件和資料等情況，我司無(wú)法承擔(dān)質(zhì)保和售后責(zé)任。

After-sales service guarantee: All the after-sales personnel of the wall-hung boilers authorized by our company to import and distribute are provided with professional technical after-sales training by our company, and the warranty service and after-sales service are provided by our regular authorized service providers; Because of the possible existence of forged logos, tampering with parts and materials, we are unable to assume the warranty and after-sales responsibility of unauthorised imported and distributed
wall-hung boiler products.

       特此公告！敬請(qǐng)廣大消費(fèi)者不要購(gòu)買或使用此類產(chǎn)品，認(rèn)清所謂的“平行進(jìn)口”等虛假宣傳，自2017年起，凡是為中國(guó)設(shè)計(jì)生產(chǎn)的壁掛爐全部帶有全息防偽標(biāo)識(shí)（注明有：德國(guó)制造/德國(guó)設(shè)計(jì)）。歡迎您與我們共同分辨，抵制個(gè)別商家的不軌行為，菲斯曼熱線 4006508850、天貓、京東等官方渠道愿意隨時(shí)接受您的質(zhì)詢。我們對(duì)選購(gòu)過(guò)程中造成的困擾深表歉意，竭誠(chéng)為您提供優(yōu)質(zhì)的產(chǎn)品和服務(wù)。我公司正在積極準(zhǔn)備采取包括法律手段在內(nèi)的各種措施來(lái)制止此類產(chǎn)品的非法流通。

Consumers are advised not to buy or use such products, and to recognize the so-called "parallel import" and other false propaganda. Since 2017, all the wall-hung boilers designed and produced for China have holographic anti-counterfeiting labels (note: Germany Manufacturing / German design). You are welcome to distinguish with us and resist the misconduct of individual merchants. The official channels such as the Viessmann Hotline 4006508850, Tmall, JD are willing to accept your inquiry at any time. We apologize for the troubles caused by the purchase process and we will provide you with the best quality products and services. Our company is actively preparing for various measures including legal means to stop the illegal circulation of such products.

                                                                                                                北京菲斯曼供熱技術(shù)有限公司

                                                                                                                Viessmann Heating Technology Beijing Co., Ltd.

                                                                                                                2018.09.01